Bonitasoft was specifically recognized for the alignment of Customer Success, Customer Support, Delivery, R&D, Technical Evangelism, Marketing, and PreSales / Sales to be customer-oriented:
- We follow our clients' projects through regular contact
- We collaborate across teams to identify, understand and solve important issues for customers to make sure they are successful in production
- We proactively surface and address critical customer issues
- We invite customers to take part in Bonita BPM beta testing, including one-on-one sessions with a usability expert and an R&D engineer
- We host Customer Advisory Boards
- We have established an Ambassador program
