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  • Get onboard, get the team ready to go!

    • Our award-winning Customer Success team is here to help you get the most from your Bonita applications, from design to deployment and beyond.
    • Your team works with the Bonitasoft team to set you up for success.
    • We work together to achieve the goals you want with your Bonita solution.

    Want to know more about how your experience with Bonitasoft will support your project's success?

    Contact us
  • Get onboard, get the team ready to go!

  • The onboarding process

  • What to expect when onboarding with Bonitasoft.

     

Who you will work with

    • Customer Success Manager

      • Account management
      • Onboarding and kickoff
      • Project management
      • Communication about roadmap, new features, releases
      • Requests about the Bonita Platform services
      • Support access management
      • Licence management
      • Product feedback
      • Other questions
    • Customer Success Manager

    • Support

      • Technical issues resolution
      • Technical assistance
      • User questions
      • Licence management
      • Product feedback
    • Support

    • Professional services (on demand)

      • Expert corner
      • Annual review
      • Migration assistance
      • Custom implementations
      • Platform sizing
    • Professional services (on demand)

    • Training

      • Bonita training requests
    • Training

    • The Customer Success Team is very dedicated. They usually reply very fast. I am very satisfied.

    • Throughout the course of the year, the team continues to stay in touch and ask if any help is required. We have found the continued relationship with the Customer Success Team to be helpful.

    • Quick to respond and very helpful.

    • Always aware of the changes made and tells us about the platform version changes.

    • We received the support we needed to address various issues.

    • They help us with regular meetings that allow us to proactively address improvements to our processes and avoid issues.

    • The after-sales service and customer service is proactive.

    • Great accompaniment!!! The problems are escalated to the right internal contacts and the answers come back quickly.

    • We feel that the feedback we give has an impact on the life of the Bonitasoft product, to improve our development/maintenance of our processes.

    • Very good relationship with the Customer Success team who are really looking to help customers make the platform a success.