Telecom & medias
Telecommunications and media: accelerating digital convergence
Enhance customer experiences, optimize operations, and ensure compliance with Bonita BPM
Telecom and media companies operate in a fast-changing landscape where customer expectations, emerging technologies, and regulatory demands create constant challenges. The need for seamless service delivery, efficient operations, and personalized customer engagement is greater than ever.
Bonita’s business process management (BPM) and process automation solutions help telecom and media providers streamline workflows, reduce operational inefficiencies, and deliver high-quality services with minimal disruptions. By automating customer interactions, network management, and billing operations, businesses can improve agility, scalability, and service reliability.
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Key benefits for Telecommunications & Media
- Customer support: Automate ticket routing, troubleshooting, and case resolution to improve response times and service quality.
- Service provisioning: Ensure faster activation of telecom services like mobile, broadband, and IPTV with minimal manual intervention.
- Network management: Implement predictive maintenance, performance tracking, and real-time issue detection to prevent service disruptions.
- Billing and revenue management: Automate invoice generation, subscription renewals, and fraud detection for accurate and compliant financial processes.
How we help
For telecom service providers, infrastructure & network operations
Subscription, account management & provisioning: Automate customer onboarding, contract renewals and plan modifications. Reduce delays and errors in activating mobile, internet, and digital TV services.
Customer dispute resolution: Manage billing inquiries, fraud detection, and claim escalations efficiently.
Network installation & maintenance: Manage cellular network deployment, equipment tracking, and remote maintenance scheduling.
Regulatory compliance: Ensure adherence to FCC, ITR, ISO, and ETSI standards with automated audits and reporting.
For media & broadcasting companies
Content distribution & rights management: Automate licensing, copyright approvals, and digital content delivery.
Ad order processing & campaign management: Streamline advertising sales, bookings, and billing.
Multimedia production workflows: Optimize video editing, subtitling, and voice-over production processes.
Customer Stories
Every company is unique,but our results are consistent
Customer Story
Voo Nethys automates critical information system with Bonita to improve performance for 200 new mobile customers per day.
Bonita BPM automated subscriber qualification, billing integration, and device returns.
Customer Story
Voo Nethys automates critical information system with Bonita to improve performance for 200 new mobile customers per day.
Implemented automated issue resolution workflows, ensuring that 40% of fault cases are resolved digitally without human intervention.
Customer Story
Voo Nethys automates critical information system with Bonita to improve performance for 200 new mobile customers per day.
Automated complex media order processes, improving content delivery and subscription management for global audiences.
Ready to simplify your processes with Bonita?
Every business deserves a solution that accelerates its success. With Bonitasoft, simplify, automate and transform your business processes. Take the first step towards optimal performance today. Let's talk about it?
