Zbigniew presents the 2022 edition of the annual “BPM skills” series. Bonitasoft CEO Miguel Valdes Faura offers his vision on these 4 questions.
1. What are the skills, techniques, behaviors, and attitudes that can help BPM practitioners create value for their organizations in 2022?
- The most valuable attitude in 2022 for BPM practitioners is to identify/prioritize broken processes
- coordinate the internal effort to redesign and automate them
- Practitioners that understand the complexity of internal systems, changing business logic and that have the ability to code will shine!
2. What are the best resources to learn those skills? (e.g. books, articles, courses)
- Fundamentals of Business Process Management
- Covid-19 remote work just broke your processes, this is what to do about it!
- Bonita Camp, free hands on exercises and training on the Bonita open source platform
3. Which skills are no longer relevant or not practically applicable yet (hype)?
- Number one is, once again, traditional waterfall development approaches
4. How did covid-related changes in the business environment impact the work of BPM people?
- the “hybrid employee-customer journey” integrates both customer experience and employee experience
