Bonitasoft has just signed an OEM partnership agreement with Luminess, a major player in the French digital ecosystem which places the processing of 'Data Ethics' at the heart of the digital transformation of its customers. Luminess' Lumia solution, the technological base of its BPO (Business Process Outsourcing) offer, now includes the Bonita open-source platform.
Luminess is celebrating its 120th anniversary this year and manages numerous projects for document workflows and processes for its customers. Luminess' process digitization offer revolves around three major strategic sectors: healthcare, insurance, and banking, with more than 1/4 of the personal data of the French population processed on its platform.
Miguel Diaz, Account Manager at Bonitasoft:
"The combination of our innovative technologies and the expertise of our respective teams in automating and optimizing business processes should allow Luminess to bring more added value to its customers and improve their performance in a context where the customer experience is often key. The open architecture of Bonita will facilitate the orchestration and integration of the various components of Lumia in a completely transparent way."
Julien Mirault, Technology and Platform Director at Luminess, adds:
"Ultimately, all of our customers' projects will be integrated into our new Lumia solution, enriched by the contribution of Bonita. Based on an 'event-driven' architecture, built in the form of micro-services, this Saas platform relies more than ever on a robust, scalable and open technological base, capable of guaranteeing complete traceability of the events and data contained therein. are associated, all in a certified and secure environment."
About Luminess
A major player in the digital ecosystem, the Luminess Group is established in eight countries, and has nearly 1,800 employees worldwide, including 600 in France. Leader of "BPO as a service", this French ETI has made CSR a major focus of its strategy and development. It relies on its business expertise and technological skills to offer solutions adapted to the changing needs of its customers by guaranteeing a regulatory and sovereign framework, taking into account environmental and human issues. A world leader in patent processing, Luminess deploys its expertise in various sectors of activity such as banking, health, intellectual property and the public sector. BPO, IA, RPA, and process automation associated with human supervision throughout its workflows ensure a high level of satisfaction by guaranteeing ethical data processing.
