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The goal of using Business Process Management is to optimize efficiency and improve profitability. Implementing a Business Process Management Solution offers immediate and long‐term benefits, and a good start will help ensure that you get both.
These BPM Best Practices will help position your organization's BPM implementation for success.
1. Don’t try to model how you should work — model how you actually work
Establish a starting point. Identify benchmarks for how people currently perform for the best results. Then model that process, either graphically or even in a simple document. Once you’ve established benchmarks based on actual performance, you can develop a workflow model. And after validating the model, you can begin to apply improvements.
2. Think big, start small
Take an incremental approach rather than forcing changes on the “big picture” of interconnected processes all at once. When you start with a small, easily manageable project, you will produce measurable results that should ease the way for wider implementation. This first implementation should be one in which real improvement actually makes a difference to the organization. No one will be impressed if the first application of BPM results in “improvements” like better handling of useless or unimportant tasks.
3. Involve all project stakeholders on development and test
Encourage as much collaboration as possible between developers and end users throughout the deployment process. The people who know how the process works and who are most often responsible for its effectiveness must be involved during the process modeling phase. IT knows how to transform the process model into user applications. They will also connect the process application with existing systems. And there are end users — those who will use the deployed applications. Conducting quick‐and‐dirty test deployments during development to get hands‐on user feedback (for example, to check the usability of online forms) can make all the difference between a BPM deployment that is quickly adopted and one that is quickly abandoned.
Read more best practices in the document
