Another Bonitasoft cultural value: CUSTOMER CENTRIC! We've been working hard on creating a new and better experience for Bonitasoft's customers - there's a brand-new Customer Service Center coming soon.
In this article, Bonitasoft Chief Customer Officer Shamil Hassanaly gives a nice overview of the whole Customer Journey and explains what the customer journey at Bonitasoft looks like today.
At Bonitasoft we put the customer at the heart - of our sales approach, of our support and services, and even of the platform development. We had to *learn* to do this and now it’s part of our foundational culture.
In his article, Shamil shares a comprehensive overview of how we are organised to support our customers at every point in their journey with us:
- First contact: pre-sales & sales
- The Customer Service organisation at Bonitasoft
- Customer Success: building ongoing relationships
- Customer Support: solving problems and delivering solutions
- Professional Services: building expertise
- Bonita training & certification: building autonomy
- Engineering
- When the customer journey become a customer success story
