The little secret behind our brand-new Bonitasoft Customer Service Center: built with Bonita 2021.2!

The new Bonitasoft Customer Service Center offers easy, timely, one-stop access to resources for our customers, providing them a better experience, services and customer support. And it’s entirely built on our new Bonita 2021.2, the low code platform for business process automation.

What does the Customer Service Center offer?

The Customer Service Center is the main communication hub between Bonitasoft and several very different types of end users of the Bonita digital automation platform provider. Developers, system architects, business users and others needed a central place to find resources such as Bonita updates, downloads, access to licenses, technical support, questions about “How to do” something, request for training or additional services, access to documentation, release notes, videos, and “what’s new.” 

The new Customer Service Center now offers easy, one-stop access to resources such as Bonita releases, software licenses, release notes, “what’s new,” technical support, usage questions, requests for training or services, documentation, other downloadable assets, and videos.

Our ‘one-stop’ Customer Service Center is a simple, practical tool for Bonita developers and business users. They deserve an easy-to-use, ‘fully loaded’ place to find what they need when they need it. 

-Shamil Hassanaly, Chief Customer Officer at Bonitasoft 

Discover the best practices to develop a Customer Service Center with our in-house hands-on tips

We’re also quite proud of the fact that the Bonitasoft Customer Service Center was developed in-house on the Bonita digital automation platform. Read more about the technical development experience here and the project management experience here!