Interview with Luis Morcuende - Multiasistencia, a Bonitasoft customer

Multiasistencia Transforms Claim Management with Bonita

Luis Morcuende, Software Factory and Innovation Manager at Multiasistencia, shares how Bonitasoft’s BPM platform has helped streamline claim management processes for the banking and insurance sectors.

Challenges Before Implementing Bonita

Before adopting a BPM solution, Multiasistencia faced significant challenges:

• Service Silos – Isolated processes lacked coordination and visibility.
• Limited Process Adaptability – Difficulty in adjusting workflows to different case types for insurance providers.
• Operational Inefficiency – Managing processes internally was time-consuming and lacked strategic flexibility.

Why Partnering with a Bonitasoft Expert Was Key

Multiasistencia chose to work with a Bonitasoft partner to gain an external strategic perspective on their business processes. Having a partner provided:

• Broader vision of business process evolution and roadmap.
• Faster adaptation to product changes and new industry demands.
• Optimized process management with expert guidance and support.

Business Benefits After Implementing Bonita

• Improved Process Visibility – Business teams can now monitor and optimize workflows in real-time.
• Faster Product Development – Reduced dependency on internal coding by focusing on business needs and client demands.

Future Value of Bonitasoft at Multiasistencia

Bonitasoft’s BPM solution has paved the way for:

• Business Digitalization – Transitioning from isolated services to complex, integrated processes.
• Continuous Process Innovation – Enabling long-term scalability and process efficiency.

By leveraging Bonitasoft, Multiasistencia has transformed its operations, ensuring agility, efficiency, and adaptability in the evolving insurance and financial sectors.

The video is in Spanish, but viewers can activate English subtitles.