Rightmove usage of Bonita to manage complaints handling
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UK
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Complaints handling management with Bonita.
Rightmove
Rightmove is the UK’s number one property website and is currently the seventh busiest website in the UK alongside global brands such as Google, Facebook, YouTube, eBay and Amazon. Rightmove advertises more than 1 million properties for sale or rent on behalf of estate agents,leasing agents and new home developers.
Customers can also take advantage of a wide set of advertising products to better promote their properties, brands and propositions.
About Rightmove's Bonita implementation
Rightmove implemented Bonita in stages, starting with a project to improve the complaint handling process. The company improved also other administrative processes and overhaul its sales and delivery processes as part of an initiative to improve customer service, increase the “stickiness” of service and establish deeper partnerships in sales engagements.
“Bonitasoft understood our business goals and clearly showed how Bonita can be adaptable to our specific challenges. Their flexibility and reactivity, consultative approach and cost-effectiveness made Bonita the obvious choice.” - Simon Roberts, internal sys dev manager, Rightmove Group Ltd
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