Connecting ERP, CRM and users through Bonita for a better customer experience.
Thomson Video Network a global leader in advanced video compression solutions is part of the Harmonic Group. Harmonic is the worldwide leader in video delivery infrastructure for emerging television and video services. Harmonic enables customers to produce, deliver and monetize amazing video experiences, with unequalled business agility and operational efficiency, by providing market-leading innovation, high-quality service and compelling total cost of ownership.
Thomson Video Networks provides video compression, transcoding and processing solutions for media companies, video service providers, and TV broadcasters. They have implemented Bonita to deliver better service to both internal and external customers by simplifying and automating time-consuming hidden administrative tasks for support teams across the organization.
TVN needed more links between systems to better serve internal and external customers.
Enable communication between the Customer Services team which is using CRM Salesforce cases, and the R&D team which his using ClearQuest as a bug management tool.
Automate the HR process for employees who are changing positions or placement within the company (change of manager, location, cost center, position in the HR org in the ERP, IT tools, etc.)
Make customer visits smoother by triggering alerts when appropriate to each function involved : sales representative, marketing, demonstration preparation, communication, logistics and so on. Connect this with the Salesforce CRM to document customer contacts during visits.
A better service to internal and external customer delivered from the IT team.
"Bonita is well suited to mixing IT applications and human interactions in numerous dynamic combinations."
Richard Gay - IT
Bonita BPM review
Read TVN full review on Bonita, use cases and deployement scope, pros and cons, ROI... Read more >
"The organisation now has a real dialogue between customer services managing their customer cases and R&D managing software bugs."
Richard Gay - IT
Every business deserves a solution that accelerates its success. With Bonitasoft, simplify, automate and transform your business processes. Take the first step towards optimal performance today. Let's talk about it?