Meet Poorav, Tech Support Manager at Bonitasoft

In this video, Poorav provides a glimpse into the challenges and rewards of working in support services at Bonitasoft. He explains he dynamic nature of his role as manager of technical support, which includes  managing the support team and overseeing the Customer Service Center project, which involves coordinating resources and tools efficiently. 

Poorav's daily work is driven by customer issues and questions and requires good collaboration with multiple teams in the company. The support engineers on his team need strong communication skills and a solid foundation in computer science. Thinking creatively and embracing innovation is also key!